PaymentInvoices will be sent via email from Naturally Design when scheduled payments are due. Invoices are due upon receipt. No web design will begin until the 50% deposit, signed contract, and completed project planner questionnaire are received. The client understands that before publishing the live website, the remaining 50% balance will be due. Upon receipt of final payment, the website will be published to the client's hosting service and all files will be transferred to the client.
We accept credit cards, Paypal and checks. If paying by check, the client agrees that should the bank return payment for any reason, the client will be liable for any additional fees incurred by Naturally Design and will be charged a $30.00 fee. Fraudulent credit card chargebacks will be aggressively prosecuted and reported to all major credit bureaus as a delinquent collection account.
Refund PolicyDue to the digital nature of our services, we do not provide refunds or exchanges under any circumstances. This includes the initial deposit as well as the final balance.
Authorization & AccessAll clients agree to provide Naturally Design access to any hosting, domain, Wordpress or relevant account for the sole purpose of installing and updating the web product.
Hosting & Domain NamesThe client understands that domain names and hosting services are not included with the web design product. The client also understands that they must choose one of our approved hosting providers in order to have their design installed. Naturally Design may purchase domain names and hosting services on behalf of the client. Payment and renewal of those domain names and hosting services are the responsibility of the client. The loss, cancellation or otherwise of the domain or hosting service brought about by non or late payment is not the responsibility of Naturally Design.
Content & CompletionNaturally Design strives to complete our web projects in a timely manner and will provide the client with an estimated time of delivery for the project. However, Naturally Design cannot guarantee deadlines as each project is unique and so is each client. The client must supply Naturally Design with complete text and images for their website project before development of the site can begin. The client understands that if they do not respond to a request promptly, their project may be moved behind others and this may cause a delay in completion time.
CommunicationNaturally Design will communicate with the client during the entire development of the project and provide status updates. Email communication is the most vital part of getting your web project completed in a timely manner. If Naturally Design is unable to communicate with a client on a project for 15 consecutive business days by phone or email without prior notification during the design and development process, the project will be canceled and the deposit will be forfeited.
RevisionsThe client is allowed two rounds of revisions during the design phase. If during the design or development phase extra design revisions beyond the allowed two are requested, there will be an additional fee.
Performance LiabilityNaturally Design makes every effort to ensure our websites are designed to be viewed by the majority of visitors. Our websites are designed to work with the most popular current browsers. Client agrees that Naturally Design cannon guarantee correct functionality with all browser software across different operating systems. Naturally Design cannon accept responsibility for web pages which do not display correctly in new versions of browsers released after the website has been designed and turned over to the client.
Any claims for defects, corrections, or glitches must be made within 14 days of the project being completed. All requests after the 14 days period may be subject to additional fees at the normal hourly rate. With no exception will Naturally Design be liable to the client or any third party for any damages including any lost profits or incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website.
Copyright & Trademarks of Provided MaterialsAll text, images and products provided must be owned by the client and must have expressed written permission to use. Naturally Design will under no circumstances be held liable for content provided by a client on a client website.
Copyright & Design CreditNaturally Design retains copyright privileges on all design and development work created. The client owns the copyright to their website content. Naturally Design requires a text link back to www.naturallydesign.com at the bottom of the client's website which must remain in working order. Client also agrees that the website designed and developed for the client may be presented in Naturally Design's portfolio.
Terms & conditions are subject to change.